Notation regarding Specified Commercial Transactions Law

 

Distributor

Encore MS Co., Ltd.

 

Representative responsible

Katsuya Matsubara

 

location

2nd floor of Aoki Building, 3-22-5 Shimorenjaku, Mitaka City, Tokyo 181-0013

 

Phone number / FAX number

0422-66-2745

 

Telephone reception hours

10: 00 ~ 18: 00

 

Public email address

info@encoremusicsolutions.com

 

Homepage URL

https://www.encoremusicsolutions.com

 

Selling price

Please see the product introduction page.

 

Necessary charges other than the product price

Taxes, shipping

 

Payment method

Bank transfer, credit card, Paypal,convenience store payment

 

Delivery time

As a general rule, in-stock items are around 5 days. In the case of out of stock or special order items, we will inform you of the estimated shipping date by email or phone.

 

Returns, exchanges, cancellations, etc.

We will only accept exchanges / returns if the delivered product is defective or different from the one you ordered. Please email us within 7 days after the item arrives.

Please note that we will not accept exchanges or returns of products in the following cases.

  • Exchange / return for customer convenience

  • Items that have been delivered for more than 8 days

  • Products that have been soiled or scratched by the customer

  • Hygiene products such as mouthpieces and harmonica

  • Books, sheet music, software (including media such as DVD)

 

Return shipping

Please contact us as soon as possible as we will bear the shipping cost for initial defects.

In other cases, we will bear the burden only if we contact you in advance and we approve it.