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Notation regarding Specified Commercial Transactions Law



Encore MS Co., Ltd.


Representative responsible

Katsuya Matsubara



2nd floor of Aoki Building, 3-22-5 Shimorenjaku, Mitaka City, Tokyo 181-0013


Phone number / FAX number



Telephone reception hours

10: 00 ~ 18: 00


Public email address


Homepage URL


Selling price

Please see the product introduction page.


Necessary charges other than the product price

Taxes, shipping


Payment method

Bank transfer, credit card, Paypal,convenience store payment


Delivery time

As a general rule, in-stock items are around 5 days. In the case of out of stock or special order items, we will inform you of the estimated shipping date by email or phone.


Returns, exchanges, cancellations, etc.

We will only accept exchanges / returns if the delivered product is defective or different from the one you ordered. Please email us within 7 days after the item arrives.

Please note that we will not accept exchanges or returns of products in the following cases.

  • Exchange / return for customer convenience

  • Items that have been delivered for more than 8 days

  • Products that have been soiled or scratched by the customer

  • Hygiene products such as mouthpieces and harmonica

  • Books, sheet music, software (including media such as DVD)


Return shipping

Please contact us as soon as possible as we will bear the shipping cost for initial defects.

In other cases, we will bear the burden only if we contact you in advance and we approve it.

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