Notation regarding Specified Commercial Transactions Law
Encore MS Co., Ltd.
2nd floor of Aoki Building, 3-22-5 Shimorenjaku, Mitaka City, Tokyo 181-0013
Phone number / FAX number
Telephone reception hours
10: 00 ~ 18: 00
Public email address
Please see the product introduction page.
Necessary charges other than the product price
Bank transfer, credit card, Paypal,convenience store payment
As a general rule, in-stock items are around 5 days. In the case of out of stock or special order items, we will inform you of the estimated shipping date by email or phone.
Returns, exchanges, cancellations, etc.
We will only accept exchanges / returns if the delivered product is defective or different from the one you ordered. Please email us within 7 days after the item arrives.
Please note that we will not accept exchanges or returns of products in the following cases.
Exchange / return for customer convenience
Items that have been delivered for more than 8 days
Products that have been soiled or scratched by the customer
Hygiene products such as mouthpieces and harmonica
Books, sheet music, software (including media such as DVD)
Please contact us as soon as possible as we will bear the shipping cost for initial defects.
In other cases, we will bear the burden only if we contact you in advance and we approve it.